Terms and Conditions

Last updated: August 29, 2018

These Terms and Conditions ("Terms", "Terms and Conditions") govern your relationship with www.iqhashtags.com website (the "Service") operated by Ailo sp. z o.o. , Kordiana 31/51, 30653 Krakow, Poland, KRS0000368886, REGON 121376183, NIP 6762430848 ("us", "we", or "our").

Please read these Terms and Conditions carefully before using the Service.

Your access to and use of the Service is conditioned on your acceptance of and compliance with these Terms. These Terms apply to all visitors, users and others who access or use the Service.

By accessing or using the Service you agree to be bound by these Terms. If you disagree with any part of the terms then you may not access the Service.


Some parts of the Service are billed on a subscription basis ("Subscription(s)"). You will be billed in advance on a recurring and periodic basis ("Billing Cycle"). Billing cycles are set either on a monthly or annual basis, depending on the type of subscription plan you select when purchasing a Subscription.

At the end of each Billing Cycle, your Subscription will automatically renew under the exact same conditions unless you cancel it or Ailo sp. z o.o. cancels it. You may cancel your Subscription renewal either through your online account management page or by contacting Ailo sp. z o.o. customer support team.

A valid payment method, including credit card, is required to process the payment for your Subscription. You shall provide Ailo sp. z o.o. with accurate and complete billing information including full name, address, state, zip code, telephone number, and a valid payment method information. By submitting such payment information, you automatically authorize Ailo sp. z o.o. to charge all Subscription fees incurred through your account to any such payment instruments.

Should automatic billing fail to occur for any reason, Ailo sp. z o.o. will issue an electronic invoice indicating that you must proceed manually, within a certain deadline date, with the full payment corresponding to the billing period as indicated on the invoice.

In order to facilitate payments, transaction data, including personal data, may be transferred to the operator that processes payments, i.e. PayLane Sp. z o.o. with its registered office in Gdańsk, address: ul. Arkońska 6/A3, postal code: 80-387, KRS: 0000227278. The data will be transferred only to the extent necessary to process the payment for the order.


If subscription fees are challenged at a company that supports your credit card or your financial institution, and if the Ailo investigation leads to the conclusion that the fees were justified, we may, with reasonable notice in advance, charge your account justified amount required to represent the cost of responding to your chargeback refund request.

Fee Changes

Ailo sp. z o.o., in its sole discretion and at any time, may modify the Subscription fees for the Subscriptions. Any Subscription fee change will become effective at the end of the then-current Billing Cycle.

Ailo sp. z o.o. will provide you with a reasonable prior notice of any change in Subscription fees to give you an opportunity to terminate your Subscription before such change becomes effective.

Your continued use of the Service after the Subscription fee change comes into effect constitutes your agreement to pay the modified Subscription fee amount.

The Service is not responsible for not cancelling the subscription started with PayPal. It is also non-refundable.

Subscription includes Account audit, unlimited access to Hashtags Search Tool and unlimited access to Banned Hashtags Tool with real time check feature.

Additional solutions are not part of the premium plans and act as BETA solutions, therefore their operation is not a basis for claims and refunds.


Except when required by law, paid Subscription fees are non-refundable. Also, returns do not include situations where the user has chosen the annual plan instead of the monthly plan. Refunds which have been granted in other situations will be made within 14 days of confirmation of refund.

If you are a resident of the European Union, you may also have the right to withdraw from the contract ("canceling the Subscription") without giving a reason, and request a refund within 14 (fourteen) days of purchasing such Subscription. However, as explained below, this right is terminated as soon as you access or use the Service.

To cancel your Subscription in accordance with this section, you must inform us of your cancellation decision. You can contact us by sending an email to support@iqhashtags.com. Please make sure you provide the details of the Subscription you have purchased so that we can identify it.

If you properly cancel the purchase of your Subscription in accordance with this section, we will refund you the amount paid for the Subscription (if applicable). The refund will be made without undue delay, no later than within 14 days from the day on which we will be informed of the decision to cancel the Subscription.

The refund will be made using the same payment method that you used in the original transaction, unless you explicitly agreed to a different payment method; under no circumstances shall you incur any fees in connection with the return.

When you purchase a Subscription, you expressly accept the fact that we start providing Services within a 14-day cancellation period. You acknowledge that by receiving the Services or accessing them during this period you will lose your statutory right to withdraw from the agreement and therefore cancel your purchase.


When you create an account with us, you must provide us information that is accurate, complete, and current at all times. Failure to do so constitutes a breach of the Terms, which may result in immediate termination of your account on our Service.

You are responsible for safeguarding the password that you use to access the Service and for any activities or actions under your password, whether your password is with our Service or a third-party service.

You agree not to disclose your password to any third party. You must notify us immediately upon becoming aware of any breach of security or unauthorized use of your account.

The service is not responsible for the way the tool is used by the user.

Links To Other Web Sites

Our Service may contain links to third-party web sites or services that are not owned or controlled by Ailo sp. z o.o..

Ailo sp. z o.o. has no control over, and assumes no responsibility for, the content, privacy policies, or practices of any third party web sites or services. You further acknowledge and agree that Ailo sp. z o.o. shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with use of or reliance on any such content, goods or services available on or through any such web sites or services.

We strongly advise you to read the terms and conditions and privacy policies of any third-party web sites or services that you visit.


We may terminate or suspend your account immediately, without prior notice or liability, for any reason whatsoever, including without limitation if you breach the Terms.

Upon termination, your right to use the Service will immediately cease. If you wish to terminate your account, you may simply discontinue using the Service. Discontinue using the service is not tantamount to terminating your subscription..

Governing Law

These Terms shall be governed and construed in accordance with the laws of Poland, without regard to its conflict of law provisions.

Our failure to enforce any right or provision of these Terms will not be considered a waiver of those rights. If any provision of these Terms is held to be invalid or unenforceable by a court, the remaining provisions of these Terms will remain in effect. These Terms constitute the entire agreement between us regarding our Service, and supersede and replace any prior agreements we might have between us regarding the Service.

Pursuant to Regulation (EU) No 524/2013 of the European Parliament and of the Council of 21 May 2013 on the online consumer dispute resolution system and amendments to Regulation (EC) No 2006/2004 and Directive 2009/22 / EC (Regulation on the ODR in consumer disputes) The Ailo as an entrepreneur having its registered office in the Union concluding internet sales or service contracts provides an electronic link to the ODR (Online Dispute Resolution) platform enabling out-of-court dispute resolution: http://ec.europa.eu/consumers/odr/. E-mail address of the Service Provider: support@iqhashtags.com


We reserve the right, at our sole discretion, to modify or replace these Terms at any time. If a revision is material we will try to provide at least 14 days notice prior to any new terms taking effect. What constitutes a material change will be determined at our sole discretion.

By continuing to access or use our Service after those revisions become effective, you agree to be bound by the revised terms. If you do not agree to the new terms, please stop using the Service.

Contact Us

If you have any questions about these Terms, please contact us.

support@iqhashtags.com , phone number +48 530 224 624