Terms and Conditions

Last updated: August 29, 2018

These Terms and Conditions ("Terms", "Terms and Conditions") govern your relationship with www.iqhashtags.com website (the "Service") operated by Ailo sp. z o.o. , Kordiana 31/51, 30653 Krakow, Poland, KRS0000368886, REGON 121376183, NIP 6762430848 ("us", "we", or "our").

Please read these Terms and Conditions carefully before using the Service.

Your access to and use of the Service is conditioned on your acceptance of and compliance with these Terms. These Terms apply to all visitors, users and others who access or use the Service.

Terms of Use

By using or accessing our website and Services, you understand and agree to be bound by the Terms and Conditions contained in the website.

By using or accessing our website and Services, you acknowledge that you have read and understand all of these terms and agree to fully comply with them.

By concluding the contract on behalf of another legal person and its entities, you declare that you are authorized to conclude the contract on its behalf.

You also declare that you are responsible for compliance with the agreement and its provisions and that you are fully responsible for the accepted Terms and Conditions of the Service.

If you disagree with any part of the terms then you may not access the Service.

IQhashtags reserves the right to modify or replace these Terms anytime without prior notice to users.

You acknowledge that you agree that it is your responsibility to periodically review these Terms and Conditions of the Service for changes.

By continuing to access or use our Service after any revisions become effective, you agree to be bound by the revised terms.

If you do not agree to the new terms, please stop using the Service.

Service

Our tool is used to:

- search for hashtags on Instagram,

- hashtag analysis on Instagram,

- analyzing publicly available Instagram accounts.

Our platform enables:

- analyze any public profile to track the performance of its content,

- analyze any public profile and its audience in order to detect mass followers and other suspicious followers (for example: bots, fake followers) of this profile,

- analyze any public profile and its audience in order to spot influential people (influencers) on this profile,

- analyze any public profile and its audience in order to spot active followers and non-followers of this profile,

- analyze any public profile and its content in order to detect and list all banned hashtags (blocked, forbidden) in this profile,

- analyze any public profile and its content in order to spot and list all hashtags used in this profile,

- analyze any public profile and its content to spot and list all unique hashtags in that profile,

- sort the followers of any public profile according to many factors such as the number of followed accounts, the number of followers, the number of posts posted, gender and language,

- analyze any hashtags, if they have been banned (blocked, forbidden) on Instagram,

- hashtag search by topic and size,

- search for trending hashtags by topic and size,

We are not responsible for interruptions in the operation of the Service or selected solutions in the case that the interruption is not dependent on us (tool partners, other Instagram activities).

IQhashtags is the only owner of the Service and its tools with full rights to dispose of solutions and ways of using them.

You agree that you will not reproduce, duplicate, copy, sell, exchange or resell the Services for any purpose.

You also agree to not obscure, remove, or alter any proprietary rights trademarks, logos or related notices, or other proprietary rights notices of IQhashtags.

You agree not copy, modify, distribute or create derivative works based on the Service or Content.

You agree you will not attempt or assist others to discover the source code of the software or any know-how data.

By using or accessing our Service, you understand and accept these terms.

Accounts

When you create an account with us, you must provide us information that is accurate, complete, and current at all times.

Failure to do so constitutes a breach of the Terms, which may result in immediate termination of your account on our Service.

You are responsible for safeguarding the password that you use to access the Service and for any activities or actions under your password, whether your password is with our Service or a third-party service.

You agree not to disclose your password to any third party.

You must notify us immediately upon becoming aware of any breach of security or unauthorized use of your account.

The service is not responsible for the way the tool is used by the user.

In IQhashtags, you can only analyze one profile per account (Free account, Standard plan, Advanced plan).


If you need to analyze more profiles, you need to buy another account or choose a PRO plan to get the option that allows you to change the analyzed profiles multiple times.


When registering, please enter the name of the Instagram account you want to analyze in the tool.


You will be not able to change the analyzed profile during the subscription (Standard plan, Advanced plan).


You will be not able to change the analyzed profile in a Free account.


We will allow you to rename your profile in the tool in case of changing your Instagram name, if it's still the same account (Standard plan, Advanced plan).


In this case, please contact us by chat or support@iqhashtags and provide the necessary details: reason why you are contacting us, e-mail address of an account registered with IQhashtags, old account name, new account name.


We will check it and after confirming the data, we will change the profile name.


Any renaming of an Instagram account or deletion of an Instagram account will stop the analysis in IQhashtags.


IQhashtags is not responsible for these user actions and you must notify us immediately of any renaming or account deletion.


By using or accessing our Service, you understand and accept these terms.

Marketing & Newsletter

By registering an account with IQhashtags, you consent to receiving emails including newsletter, product information updates, onboarding messages, invitations to webinars, or any other news we deem relevant and important.

You will be able to unsubscribe from any of them by using the "Unsubscribe" button in each message.

You agree that removing your account and data from the Service or terminating your subscription to the Service is not tantamount to the withdrawal of the marketing consent.

Accordingly, you agree to receive messages even if you have deleted or closed your account and subscription.

If you do not agree to receive emails from IQhashtags, you acknowledge that you are responsible for removing yourself from this mailing list by clicking the "Unsubscribe" button in the message received, and you undertake to do so.

By using or accessing our Service, you understand and accept these terms.

Subscriptions

Some parts of the Service are billed on a subscription basis ("Subscription(s)").

You will be billed in advance on a recurring and periodic basis ("Billing Cycle").

Billing cycles are set either on a monthly or annual basis, depending on the type of subscription plan you select when purchasing a Subscription.

At the end of each Billing Cycle, your Subscription will automatically renew under the exact same conditions unless you cancel it or Ailo sp. z o.o. cancels it.

In this section, you agree that you understand that you may be charged for another month or year if you do not remove your card before renewing your plan.

You agree that you are responsible for terminating your subscription and removing your card when you decide to stop using the Service.

You agree that you will not request a refund in the case that you do not terminate your subscription before the plan is automatically renewed.

You can not upgrade or downgrade your account during the subscription.

You can cancel your subscription renewal in the Profile Settings tab by removing your credit card.

For PayPal payments, you need to delete the subscription in your PayPal account.

A valid payment method, including credit card or PayPal, is required to process the payment for your Subscription.

You shall provide Ailo sp. z o.o. with accurate and complete billing information including full name, address, state, zip code, telephone number, and a valid payment method information.

By submitting such payment information, you automatically authorize Ailo sp. z o.o. to charge all Subscription fees incurred through your account to any such payment instruments.

Should automatic billing fail to occur for any reason, Ailo sp. z o.o. will issue an electronic invoice indicating that you must proceed manually, within a certain deadline date, with the full payment corresponding to the billing period as indicated on the invoice.

In order to facilitate payments, transaction data, including personal data, may be transferred to the operator that processes payments, i.e. Stripe Sp. z o.o. Spółka Komandytowo Akcyjna with its registered office in Warszawa, address: ul. Brzozowa 12/11, postal code: 00-286, KRS: 0000463339.

The data will be transferred only to the extent necessary to process the payment for the order.

By using or accessing our Service, you understand and accept these terms.

Chargeback

If subscription fees are challenged at a company that supports your credit card or your financial institution, and if the Ailo investigation leads to the conclusion that the fees were justified, we may, with reasonable notice in advance, charge your account a justified amount required to represent the cost of responding to your chargeback refund request.

Charges

You need to select a plan (https://iqhashtags.com/#prices) to access the Service's premium features.

You can choose between two types of subscription: monthly or annual (yearly).

Monthly subscriptions are renewed every month and you pay for a new cycle every month: https://iqhashtags.com/?billing=m#packages

Monthly plans allow you to cancel your subscription anytime.

Annual subscriptions are renewed annually and are prepaid (paid in advance, billed at once): https://iqhashtags.com/#packages

The annual subscription is reduced by the discount for payment in advance.

For the Annual Plan, you cannot cancel your subscription until 12 months after purchasing the plan.

To see prices for each plan, on the Pricing page, toggle the button between Pay annually or Pay monthly.

By purchasing a plan, you confirm that you know the types of subscriptions on the Service and the forms of billing for solutions (monthly, annual) and you fully know what type of subscription you are buying (monthly, annual) and what amount you will be charged (monthly fee, full annual fee).

You acknowledge that you understand that you will not be able to claim a refund or partial refund if the plan was incorrectly selected by you or if you wish to cancel the service during the term of the contract (monthly plan, annual plan).

Fee Changes

Ailo sp. z o.o., in its sole discretion and anytime, may modify the Subscription fees for the Subscriptions. Any Subscription fee change will become effective at the end of the then-current Billing Cycle.

Ailo sp. z o.o. will provide you with a reasonable prior notice of any change in Subscription fees to give you an opportunity to terminate your Subscription before such change becomes effective.

Your continued use of the Service after the Subscription fee change comes into effect constitutes your agreement to pay the modified Subscription fee amount.

The Service is not responsible for not cancelling the subscription started with PayPal. It is also non-refundable.

Subscription includes Account audit, unlimited access to Hashtags Search Tool and unlimited access to Banned Hashtags Tool with real time check feature.

Additional solutions are not part of the premium plans and act as BETA solutions, therefore their operation is not a basis for claims and refunds.

Invoices

If you want to receive an invoice for the Service, you undertake to send the necessary data such as: e-mail address of an account registered with IQhashtags, company name, company address, company tax identification number, value and period of the purchased subscription to the e-mail address support@hashtags.com

Due to the tax regulations in force in the country of registration of the Service, all requests for an invoice must be sent to IQhashtags within 7 days of purchasing a subscription.

You acknowledge that you understand and agree that invoices are not issued automatically and you are responsible for submitting the above-mentioned details within no more than 7 days after the purchasing a new plan or renewing a plan.

You acknowledge that you understand and agree that any invoice requests sent to IQhashtags after the agreed period (up to 7 days after purchasing access to the Service) will be rejected.

Termination & Cancelation

Users can cancel their account and stop using the service anytime.

Removal of the account or suspension of the account for reasons attributable to the User does not release the User from paying the fees for the purchased services.

You can cancel the Services at any time, with or without reason.

You understand and agree that by canceling the Service:

  • you may lose access to your account and data,

  • you may not be able to recover your lost data,

  • you may be required to pay all applicable fees,

  • you may not get a refund;

Cancellation or termination will immediately terminate access to the Services and delete your data.

In the event of deletion or suspension of the account by the User, the User is not entitled to a refund or partial refund.

Refunds

Except when required by law, paid Subscription fees are non-refundable.

As mentioned in the sections above, refunds are not applicable if:

- the user chose an annual subscription instead of a monthly subscription,

- the user deleted or suspended the account,

- the user did not remove the card and the subscription was renewed,

- the user decided to unsubscribe during the plan,

If you are a resident of the European Union, you may also have the right to withdraw from the contract ("canceling the Subscription") without giving a reason, and request a refund within 14 (fourteen) days of purchasing such Subscription.

However, as explained below, this right is terminated as soon as you access or use the Service.

Access means you logged in to your account after purchasing the plan.

We have logs for each account, in which information about logins and access to the account is saved.

If you properly cancel the purchase of your Subscription in accordance with this section, we will refund you the amount paid for the Subscription (if applicable).

Properly cancel means that you contacted us at support@iqhashtags.com before using the service (you did not log into your account after purchasing the plan).

The refund will be made without undue delay, no later than within 14 days from the day on which we will be informed of the decision to cancel the Subscription.

The refund will be made using the same payment method that you used in the original transaction, unless you explicitly agreed to a different payment method; under no circumstances shall you incur any fees in connection with the return.

When you purchase a Subscription, you expressly accept the fact that we start providing Services within a 14-day cancellation period.

You acknowledge that by receiving the Services or accessing them during this period you will lose your statutory right to withdraw from the agreement and therefore cancel your purchase.

By using or accessing our Service, you understand and accept these terms.

Links To Other Web Sites & Content

Our Service may contain links to third-party web sites or services that are not owned or controlled by Ailo sp. z o.o.

Ailo sp. z o.o. has no control over, and assumes no responsibility for, the content, privacy policies, or practices of any third party web sites or services.

You further acknowledge and agree that Ailo sp. z o.o. shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with use of or reliance on any such content, goods or services available on or through any such web sites or services.

We strongly advise you to read the terms and conditions and privacy policies of any third-party web sites or services that you visit.

Governing Law

These Terms shall be governed and construed in accordance with the laws of Poland, without regard to its conflict of law provisions.

Our failure to enforce any right or provision of these Terms will not be considered a waiver of those rights.

If any provision of these Terms is held to be invalid or unenforceable by a court, the remaining provisions of these Terms will remain in effect.

These Terms constitute the entire agreement between us regarding our Service, and supersede and replace any prior agreements we might have between us regarding the Service.

Pursuant to Regulation (EU) No 524/2013 of the European Parliament and of the Council of 21 May 2013 on the online consumer dispute resolution system and amendments to Regulation (EC) No 2006/2004 and Directive 2009/22 / EC (Regulation on the ODR in consumer disputes).

The Ailo as an entrepreneur having its registered office in the Union concluding internet sales or service contracts provides an electronic link to the ODR (Online Dispute Resolution) platform enabling out-of-court dispute resolution: http://ec.europa.eu/consumers/odr/. E-mail address of the Service Provider: support@iqhashtags.com

By registering on the website, you confirm that you have read the entire Terms of Service and that you agree to all of the above-mentioned rules.

Ignorance of these terms does not exempt you from complying with them and from responsibility for your actions and decisions.

Contact Us

If you have any questions about these Terms, please contact us.

Email address: support@iqhashtags.com

Phone number: +48 530 224 624


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